Refund and Return Policy
Thank you for shopping with us at Woodaro. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your furniture item, we have outlined our return policy below:
- Returns Eligibility:
- You may return an item within 7 days of the delivery date.
- The item must be unused, in its original condition, and in the original packaging.
- Customized or personalized items are not eligible for return unless there is a manufacturing defect or damage.
- Return Process:
- To initiate a return, please contact our customer support team within the specified return period.
- We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.
- The customer is responsible for the return shipping costs unless the item is defective or damaged.
- Inspection and Refund:
- Once we receive the returned item, our team will inspect it for any damages or signs of use.
- If the item meets our return eligibility criteria, we will issue a refund to your original payment method.
- Please allow up to 4 business days for the refund to be processed and reflected in your account.
- Non-Refundable Items:
- Delivery and assembly fees, if applicable, are non-refundable.
- Any items that do not meet our return eligibility criteria may be subject to a restocking fee.
- Damaged or Defective Items:
- If your furniture item arrives damaged or defective, please contact us immediately, providing photos and a detailed description of the issue.
- We will arrange for a replacement or repair, depending on the nature of the damage or defect.
Please note that this return policy is subject to change. We recommend reviewing our website or contacting our customer support for the most up-to-date information regarding returns.
We strive to make your furniture shopping experience enjoyable and hassle-free. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.